Terms of Service

Last updated: June 12, 2026

Preamble and Acceptance

THIS AGREEMENT (hereinafter referred to as the "Agreement" or "Terms of Service") is a legally binding contract entered into by and between Daniele Donzello, a sole proprietorship organized and existing under the laws of the Republic of Poland, with its registered address at Juliana Ursyna Niemcewicza 26 lok. 57, 02-306 Warszawa, Poland, NIP: 7011250684 (hereinafter referred to as the "Provider," "We," "Us," or "Our"), and the individual or entity (hereinafter referred to as the "User," "You," or "Your") accessing, installing, or utilizing the VoiceToMail software application, including its browser extension, web platform, and associated services (collectively, the "Service").

IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION AND CONSUMER RIGHTS: If You are a consumer residing in the European Union, You are entitled to specific statutory rights, including a right of withdrawal, which may be limited by the nature of digital content supplied under this Agreement. Please review Section 7 carefully. This Agreement contains provisions that limit our liability to You and require You to resolve disputes in a specific manner.

By clicking "I Agree," "Install," "Sign up with Google," or by accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by this Agreement. If You do not agree to these Terms, You must immediately cease all use of the Service and uninstall the extension.

1. Definitions and Interpretation

For the purposes of this Agreement, the following terms shall have the specific meanings ascribed to them below:

Defined Terms

  • "Account" means the unique user profile created by the User within the Service, authenticated via Google OAuth, which tracks subscription status, usage quotas, preferences, and feedback history.
  • "AI Output" means any text, draft, suggestion, or content generated, refined, or modified by the Artificial Intelligence sub-processors utilized by the Service based on User Content.
  • "Browser Extension" means the VoiceToMail software add-on specifically designed for the Google Chrome web browser, available for download via the Chrome Web Store.
  • "Custom Instructions" means optional, user-provided text fragments stored in the User's Account preferences that are incorporated into AI generation prompts to personalize the output of the Service.
  • "Digital Content" means data which are produced and supplied in digital form, as defined in the EU Directive 2019/770 and the Polish Consumer Rights Act.
  • "Generation" means a single instance of the Service producing AI Output based on User Content, consuming one or more quota units.
  • "Generation Pack" means a one-time purchase of a fixed number of Generation credits that do not expire and are not affected by monthly quota resets.
  • "Google User Data" means data retrieved from the User's Google account via the Gmail API or secure DOM reading of the Gmail interface, including but not limited to email headers, bodies, recipients, and metadata.
  • "Grace Period" means the seven (7) calendar day period following a failed payment during which the User retains access to paid features while the payment issue is resolved.
  • "Service" means the VoiceToMail platform, including the Browser Extension, the Web Platform (dashboard), the underlying API connections, and any related support or maintenance services provided by the Provider.
  • "Subscription Period" means the duration of the paid access to the Service, as selected by the User during the checkout process (e.g., monthly or annually).
  • "Thinking Mode" means an optional generation feature whereby the Service performs a two-step AI analysis at a cost of two (2) quota units per Generation.
  • "User Content" means all data, voice inputs, text, Custom Instructions, files, and information submitted, uploaded, or transmitted by the User to the Service.
  • "Web Platform" means the online dashboard and interface hosted by the Provider at www.voicetomail.eu where Users can manage their Accounts, subscriptions, and settings.

Interpretation

  • Headings are for reference purposes only and do not affect the interpretation of this Agreement.
  • Words importing the singular include the plural and vice versa.
  • Any phrase introduced by the terms "including," "include," "in particular," or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
  • References to "days" mean calendar days unless explicitly stated as "business days" (days other than Saturdays, Sundays, and statutory holidays in Poland).

2. Description of the Service and Architecture

VoiceToMail is a SaaS (Software as a Service) productivity tool that integrates directly into the User's browser workflow.

Core Functionality

The Service provides:
  1. Voice-to-Text Transcription: Utilizing the browser's native webkitSpeechRecognition API to capture and transcribe spoken audio into text in real-time.
  2. AI-Assisted Drafting: Transmitting transcribed text and, where authorized, context from existing email threads to third-party AI models to generate professional email drafts, replies, or summaries.
  3. Contextual Integration: Reading the Subject line, Sender, and Body of the active email thread in Gmail to ensure AI Outputs are contextually relevant to the conversation.
  4. Revision History: Storing a localized history of generated drafts within the User's browser storage to enable recovery and iteration of content.
  5. Automated Optimization: Using statistical optimization algorithms to automatically select the best-performing email generation templates and AI models for each Generation request, based on aggregate user satisfaction data.
  6. Feedback System: Allowing Users to rate Generations (like or dislike), which contributes to service quality improvement and may earn bonus Generation credits as described in Section 6.7.

Technical Architecture and Data Location

The User acknowledges and agrees to the following architectural characteristics of the Service:
  • Local Audio Processing: Voice data is processed locally on the User's device via the browser. The Provider does not upload, store, or retain raw audio recordings on its servers.
  • Cloud Text Processing: Transcribed text and context data are transmitted securely to the Provider's cloud infrastructure (hosted on Google Cloud Platform) solely for the purpose of orchestration and forwarding to AI sub-processors.
  • No Long-Term Storage of Email Content: The Service is designed to be ephemeral regarding email content. While the Service fetches email context to generate a draft, it does not persist the User's email inbox content in the Provider's databases beyond the momentary processing required to generate the response.

Technical Requirements for Using the Service

To use the Service, the following technical requirements must be met:
  1. A Google Chrome web browser, version 100 or later.
  2. A stable internet connection.
  3. A Google account with active Gmail access.
  4. A device equipped with a microphone (required for voice input features; not required for text-based input).
  5. The User's device must support the webkitSpeechRecognition API or equivalent browser speech recognition capabilities.
  6. JavaScript must be enabled in the User's browser.

Modifications to the Service

The Provider reserves the right to modify, update, or discontinue features of the Service at any time to improve performance, security, or compliance with applicable laws. Material changes that significantly reduce functionality will be communicated to the User in accordance with Section 16 (Modifications).

3. User Eligibility and Account Registration

To use the Service, You represent and warrant that: (1) You are a natural person at least 16 years of age (or the age of digital consent in Your jurisdiction of residence); (2) You have the legal capacity to enter into binding contracts; (3) You are not barred from receiving services under applicable law; (4) You are not on any consolidated sanctions list.

Google OAuth Authentication

Access to the Service requires authentication via a valid Google Account using the Open Authorization (OAuth 2.0) protocol. You agree to: (1) Authorize the Service to access Your Google Account profile for identification purposes; (2) Maintain the confidentiality of Your Google credentials; (3) Notify the Provider immediately of any unauthorized use of Your Account.

Account Accuracy

You agree to provide true, accurate, current, and complete information about Yourself as prompted by the registration process and to maintain and promptly update this information. Providing false contact information may result in the termination of Your Account and forfeiture of any subscription rights.

4. Google API Services Compliance (Sensitive Scopes)

VoiceToMail's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Limited Use Policy Disclosure

In compliance with this policy, the Provider affirms:
  1. No Advertising: The Provider does not use or transfer Google User Data for serving advertisements, including retargeting, personalized, or interest-based advertising.
  2. No Data Sale: The Provider does not sell Google User Data to third parties.
  3. Proportionality: The Provider requests access only to the data necessary to implement the Service's features.
  4. Human Access Restriction: The Provider's employees, agents, and contractors are prohibited from reading Your User Data (email content), except: (a) with Your affirmative agreement; (b) for security purposes; (c) to comply with applicable law; or (d) where data is aggregated and anonymized.

User Revocation of Access

You may revoke the Service's access to Your Google Account at any time via the Google Security Checkup (https://myaccount.google.com/permissions). You acknowledge that revoking these permissions will render the Service non-functional, but it will not automatically cancel any active paid Subscription. You must separately cancel Your Subscription as described in Section 6.

5. License Grant and Restrictions

Subject to Your compliance with this Agreement and payment of applicable fees, the Provider grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Browser Extension and access the Web Platform solely for Your personal, non-commercial internal use (unless a Business Plan is purchased).

Restrictions on Use

You agree not to, and not to permit others to:
  1. Reverse Engineering: Reverse engineer, decompile, disassemble, modify, or create derivative works of the Service, except to the extent prohibited by applicable law.
  2. Access Controls: Bypass, breach, or disable any security device, copy control, or digital rights management mechanism.
  3. Competition: Access the Service for the purpose of building a competitive product or service.
  4. Scraping: Use any automated means to access the Service without our express written permission.
  5. Multi-User Sharing: Share a single Account login among multiple individuals.
  6. Quota Circumvention: Create multiple accounts or use automated tools to circumvent usage quotas.

Software Updates

The Browser Extension may automatically download and install updates from the Provider (via the Chrome Web Store). You agree to receive such updates as part of Your use of the Service.

6. Financial Terms and Subscriptions

The Service is offered under various tiers, including a free tier (with usage quotas) and paid subscription tiers. The specific features, quotas, and pricing for each tier are displayed on the pricing page of the Web Platform and are incorporated into this Agreement by reference.

Payment Processing

Payments are processed exclusively by Stripe, Inc. ("Stripe"). By selecting a paid plan or purchasing a Generation Pack, You authorize the Provider (through Stripe) to charge the payment method You provide for the applicable fee. You agree to Stripe's Services Agreement and Privacy Policy. The Provider does not store full credit card numbers.

Recurring Billing and Automatic Renewal

WARNING: AUTO-RENEWAL. Your Subscription will automatically renew at the end of each Subscription Period (e.g., monthly or annually) unless You cancel it before the renewal date.
  • Authorization: You authorize Us to charge the then-current applicable Subscription Fee to Your payment method on file upon each renewal.
  • Notification: For annual subscriptions, We will provide notice prior to the renewal charge as required by applicable law.

Price Changes

We may change the Subscription Fees for the Service.
  • Notice: We will provide You with at least 30 days' advance notice of any price increase via email.
  • Valid Reasons: Price changes may occur due to: (a) changes in the costs of third-party services; (b) inflation; (c) tax regulation changes; or (d) the introduction of new features.
  • Consent: If You do not agree to the price change, You have the right to terminate the Subscription before the new price takes effect.

Usage Quotas

The Service enforces usage quotas based on Your subscription tier. Each email Generation consumes one (1) quota unit. If You enable Thinking Mode, each Generation consumes two (2) quota units. Quota is consumed in the following priority order:
  1. Monthly subscription quota (resets at the beginning of each billing period);
  2. Bonus generations earned through the feedback incentive program (see Section 6.7);
  3. Purchased generations from Generation Packs (see Section 6.6).
If You exceed Your quota, the Service will not generate further emails until Your quota resets, You earn or purchase additional generations, or You upgrade Your plan.

One-Time Generation Packs

The Service may offer one-time Generation Packs for purchase. Packs add a specified number of email Generation credits to Your Account. Purchased generations:
  • Do not expire;
  • Are not affected by monthly quota resets;
  • Are consumed only after monthly subscription quota and bonus generations are exhausted;
  • Are non-refundable once purchased, except where required by applicable law.

Feedback Incentive Program

The Service offers a voluntary feedback incentive program. By providing ratings (like or dislike) on generated emails, You may earn bonus Generation credits. The specific exchange rate (currently one (1) free Generation for every five (5) ratings) is displayed within the application and may be modified by the Provider at any time. Bonus generations:
  • Do not expire;
  • Are consumed after monthly subscription quota and before purchased generations;
  • Cannot be exchanged for monetary value or transferred between accounts.

Thinking Mode

Thinking Mode is an optional feature that performs a two-step AI analysis before generating an email. When enabled, Thinking Mode consumes two (2) quota units per Generation instead of one (1). The User can enable or disable Thinking Mode at any time through their Account settings.

Beta Pricing

During the beta period, the Service may be offered at introductory beta pricing that is lower than the standard pricing intended after the beta period concludes. Beta pricing is clearly identified as introductory on the pricing page. The standard pricing applicable after the beta period will be communicated to You in advance, and You may cancel Your Subscription before the standard pricing takes effect. Price changes will be communicated in accordance with Section 6.4.

Grace Period for Failed Payments

In the event of a failed recurring payment:
  1. You will be notified of the payment failure via email and/or in-application notification.
  2. You will retain access to Your paid features for a Grace Period of seven (7) calendar days from the date of the first failed payment.
  3. During the Grace Period, You should update Your payment method via the Stripe Customer Portal (accessible from the Web Platform dashboard).
  4. If payment is successfully collected during the Grace Period, the Grace Period is cleared and normal access continues.
  5. If payment is not successfully collected within the Grace Period, Your Account will be automatically downgraded to the Free tier with the corresponding quota limits.

Proration for Plan Changes

  • Upgrades: When You upgrade to a higher-tier plan, the upgrade takes effect immediately. You will be charged a prorated amount for the remainder of Your current billing period at the new tier's rate.
  • Downgrades: When You downgrade to a lower-tier plan, the downgrade takes effect at the end of Your current billing period. You will retain access to the higher tier's features and quota limits until that date.

7. Consumer Rights and Withdrawal (EU/Poland)

This Section 7 applies exclusively to Users who are Consumers residing in the European Union or the United Kingdom.

Statutory Right of Withdrawal

Generally, under the EU Consumer Rights Directive (2011/83/EU) and the Polish Act on Consumer Rights, You have the right to withdraw from a distance contract within 14 days without giving any reason.

Waiver of Withdrawal Right for Digital Content

IMPORTANT EXCEPTION: The Service constitutes the supply of digital content which is not supplied on a tangible medium.

Before completing a paid Subscription or Generation Pack purchase, You will be asked to expressly:
  1. Consent to the immediate performance of the contract (i.e., immediate access to the Service features) before the expiry of the 14-day withdrawal period; and
  2. Acknowledge that by giving this consent, You lose Your right of withdrawal from the contract once the supply of Digital Content has begun.
This consent is collected through an explicit acceptance mechanism (such as a checkbox) presented before the purchase is finalized. For subscriptions, a single withdrawal waiver checkbox is presented at the first subscription checkout. For one-time Generation Pack purchases, a separate withdrawal waiver consent is required at each purchase.

Refunds

Refunds may be issued at the Provider's discretion or as required by applicable law (including where the withdrawal right has not been validly waived, or where the Service is defective). Upon issuance of a refund, Your Subscription will be downgraded to the Free tier.

We do not provide refunds or credits for partially used Subscription Periods or for unused Generation Pack credits, except where required by applicable law. However, if You believe a billing error has occurred, please contact us at admin@voicetomail.eu within 30 days.

8. Acceptable Use Policy (AUP)

You agree to use the Service only for lawful purposes. You represent, warrant, and agree that You will not use the Service to generate, draft, or send content that:

Illegal and Harmful Content

  • Promotes, facilitates, or encourages illegal activity, including the sale of illegal drugs, weapons, or human trafficking.
  • Contains child sexual abuse material (CSAM) or content that exploits or harms children.
  • Promotes violence, terrorism, or hatred against individuals or groups based on race, ethnicity, religion, disability, gender, age, or sexual orientation.

Spam and Abuse

  • Violates the Google Gmail Program Policies or the CAN-SPAM Act.
  • Generates unsolicited bulk email, junk mail, or spam.
  • Uses the Service to distribute malware, viruses, trojan horses, or other malicious code.
  • Attempts to phish or steal data from recipients.

Misinformation and Fraud

  • Generates content intended to defraud, mislead, or manipulate financial markets.
  • Impersonates any person or entity, including the Provider or Google.

High-Risk Use Cases

The Service utilizes AI that may produce inaccurate outputs. You agree NOT to use the Service for:
  • Drafting critical medical advice or diagnoses.
  • Drafting binding legal contracts without human attorney review.
  • Drafting emergency service communications.
  • Any application where an error in the text could result in death, physical injury, or severe environmental damage.

Custom Instructions

You are solely responsible for the content of Your Custom Instructions. You warrant that Your Custom Instructions do not contain illegal, harmful, or rights-infringing content. The Provider is not liable for AI Outputs influenced by User-provided Custom Instructions. The Provider reserves the right to sanitize or reject Custom Instructions that violate this Acceptable Use Policy.

Violation of this AUP may result in immediate termination of Your Account without refund.

9. Intellectual Property Rights

Provider IP

The Service, including its source code, algorithms, UI/UX design, documentation, and the "VoiceToMail" brand features, are the exclusive property of Piotr Kucharski Bioinformatyka and its licensors, and are licensed to the Provider for the purpose of operating the Service. Nothing in this Agreement grants You any right to use these trademarks or logos without prior written permission.

User Content and AI Outputs

  • Ownership: You retain all rights, title, and interest in and to Your User Content (voice inputs, text prompts, Custom Instructions).
  • Assignment of AI Output: To the fullest extent permitted by applicable law, the Provider assigns to You all rights, title, and interest in the AI Output generated specifically for You by the Service.
  • Responsibility: You are solely responsible for the content of the emails You send using the Service. The Provider acts merely as a technical facilitator.

No Training on User Data

The Provider represents that it does not use Your User Content or Google User Data to train its own proprietary AI models. Furthermore, our agreements with third-party AI providers stipulate that data sent via their API is not used to train their foundation models.

10. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and share your personal data.

Data Processing Roles (GDPR)

  • Controller: The Provider acts as a Data Controller for Your Account data (email, subscription status, preferences, Custom Instructions, feedback history).
  • Processor: The Provider acts as a Data Processor for the content of Your emails and voice inputs processed through the Service.
  • Sub-processors: You consent to our use of sub-processors (including Google Cloud, OpenAI, Google Gemini, Stripe, PostHog) to provide the Service.

Generation Metadata

When You generate an email, the Service creates a metadata record containing statistical measurements (such as processing time, token counts, and Your satisfaction rating if provided). The Service does NOT store the content of Your input text, email context, or the generated email in these records.

Automated Optimization

The Service uses statistical optimization (Thompson Sampling) to automatically select email generation templates and AI models for each Generation request. This automated selection is based on aggregate user satisfaction data across all users, not on Your individual profile. You retain full control: You can reject any generated result and request a different version. Different Users may receive outputs generated by different templates and models.

11. Disclaimers and Warranties

"As Is" Service

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE PROVIDER DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICE, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

AI Output Disclaimer

WARNING: ARTIFICIAL INTELLIGENCE LIMITATIONS.

The Service utilizes probabilistic Large Language Models. You acknowledge that:
  1. Inaccurate Outputs: The AI may generate text that is factually incorrect, nonsensical, or unrelated to Your input.
  2. No Review: The Provider does not manually review the content generated by the AI.
  3. User Responsibility: You are solely responsible for reviewing, verifying, and editing the AI Output before sending it.
  4. Automated Template and Model Selection: The specific email generation template and AI model used for Your Generation are selected algorithmically by the Service. The Provider does not guarantee that any particular template or model will be used.

Service Availability

The Provider does not warrant that the Service will be uninterrupted or error-free. The Service depends on the availability of Google APIs and third-party AI providers. Downtime caused by these third parties is outside the Provider's control.

12. Limitation of Liability

Exclusion of Damages

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL THE PROVIDER OR ITS AFFILIATES BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE).

Limitation of Liability (Cap)

NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR, THE ENTIRE LIABILITY OF THE PROVIDER UNDER ANY PROVISION OF THIS AGREEMENT AND YOUR EXCLUSIVE REMEDY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO THE PROVIDER FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED EUROS (EUR 100.00), WHICHEVER IS GREATER.

Polish Civil Code

For Users in Poland, liability is limited in accordance with Article 361 of the Civil Code to normal consequences of the act or omission from which the damage resulted, and losses actually suffered (damnum emergens) and lost profits (lucrum cessans) are recoverable only within the limits of the cap set forth in 12.2, to the extent permitted by Article 473 par. 2 of the Civil Code (intentional misconduct cannot be excluded).

13. Indemnification

You agree to indemnify, defend, and hold harmless the Provider, its officers, directors, employees, agents, and successors from and against any and all claims, judgments, damages, liabilities, settlements, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
  1. Your violation of this Agreement or the Acceptable Use Policy;
  2. Your misuse of the Service;
  3. Your infringement of any third-party intellectual property or privacy rights;
  4. Any email or content You send using the Service (including claims of defamation, libel, or fraud);
  5. The content of Your Custom Instructions.

14. Term and Termination

Term

This Agreement remains in effect for as long as You use the Service or maintain an active Account.

Termination by User

You may terminate this Agreement at any time by uninstalling the Extension and ceasing all use of the Service. Subscription cancellations must be performed via the Web Platform before the renewal date to avoid further charges.

Termination by Provider

The Provider may terminate or suspend Your access to the Service immediately, without prior notice or liability, if:
  1. You breach any term of this Agreement (particularly the Acceptable Use Policy).
  2. The Provider is required to do so by law or by Google.
  3. The Provider elects to discontinue the Service generally.

Effect of Termination

Upon termination:
  1. All licenses granted to You terminate immediately.
  2. You must cease all use of the Service.
  3. We may delete Your Account and associated data from our servers in accordance with our data retention policy.
  4. Sections 9 (IP), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) shall survive.

Suspension During Payment Disputes

The Provider may suspend Your access to paid features during an active payment dispute (chargeback). You will be notified via email of such suspension, including an explanation of the reason and instructions for resolution. If the dispute is resolved in Your favor, full access will be restored promptly. If the dispute is resolved against the Provider, Your Account will be downgraded to the Free tier.

Service Discontinuation and Purchased Generations

In the event the Provider elects to discontinue the Service entirely, the Provider will provide at least ninety (90) days advance notice to Users with remaining purchased Generation Pack credits, to allow use of those credits before service termination.

15. Governing Law and Dispute Resolution

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Poland, excluding its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Jurisdiction

Any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the competent courts in Warsaw (Warszawa), Poland.

Exception for EU Consumers: If You are a Consumer residing in the EU, You may also bring proceedings in the courts of the country where You are domiciled, and You may only be sued in the courts of Your domicile.

Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr. We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board, but we will consider it in good faith.

Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. (Note: This waiver may be unenforceable in certain EU jurisdictions regarding consumer claims, but is included to the extent valid).

16. Modifications to Terms

We reserve the right to modify these Terms at any time.
  1. Posting: Modified Terms will be posted on our Website and the Chrome Web Store.
  2. Notification: If the changes are material (e.g., changing payment terms, liability, or data handling practices), we will notify You via email or an in-app prompt at least 15 days prior to the effective date.
  3. Acceptance: Your continued use of the Service after the effective date constitutes Your acceptance of the modified Terms. If You do not agree, You must stop using the Service.

17. Complaints Procedure

Filing a Complaint

If You are dissatisfied with the Service or believe that the Provider has breached this Agreement, You may file a complaint by sending a written communication to admin@voicetomail.eu with the subject line "Complaint."

Your complaint should include:
  1. Your name and email address associated with Your Account;
  2. A description of the issue or concern;
  3. The date(s) of the events giving rise to the complaint;
  4. Your proposed resolution.

Response Timeline

The Provider will:
  1. Acknowledge receipt of the complaint within three (3) business days;
  2. Provide a substantive response within fourteen (14) business days from receipt of the complaint.
If the complaint requires additional investigation, the Provider will inform You of the expected resolution timeline within the initial 14-business-day period.

Escalation

If You are not satisfied with the Provider's response, You may:
  1. Contact UOKiK (the Polish Office of Competition and Consumer Protection) if You are a consumer;
  2. Use the EU Online Dispute Resolution platform (see Section 15.3);
  3. Seek resolution through the competent courts as described in Section 15.

18. Miscellaneous

Entire Agreement

This Agreement, together with the Privacy Policy and any Pricing Terms displayed on the Web Platform, constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior proposals, agreements, or representations.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

Assignment

You may not assign or transfer this Agreement or any rights or obligations herein without the Provider's prior written consent. The Provider may assign this Agreement to a successor-in-interest in the event of a merger, acquisition, or sale of assets.

Force Majeure

The Provider is not liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Language

The governing language of this Agreement is English. Any translations provided are for convenience only. In the event of a conflict, the English version shall control.

19. Contact Information

If You have any questions about this Agreement, please contact Us:

Daniele Donzello
  • Email: admin@voicetomail.eu
  • Address: Juliana Ursyna Niemcewicza 26 lok. 57, 02-306 Warszawa
  • NIP: 7011250684
  • Web: www.voicetomail.eu